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Quality

Knowledge Discovery Software uniquely enables decision-makers to take an objective, facts-based approach. Because the software will become an essential daily tool, SureSoft software is guaranteed to run on a regular, reliable basis. Any defect encountered that inhibits daily use, causes the software to be considered unreliable, or nullifies a specification in the Software Specifications Document will be remedied quickly and at no expense. This guarantee includes any software defect found, but excludes enhancements that are desired after software completion.

Cost

SureSoft guarantees to put all costs in writing, up-front. All expenses are listed clearly and concisely. Every week a new expenditure summary is sent so that you can track our progress. Our detailed invoicing system will allow you to observe expenses as they come in under budget and on time. When an event occurs that will create a new or unexpected cost, immediate notification is given. SureSoft prides itself in having excellent service at a reasonable cost.

Time

Timely completion of any project is vital to its success. All projects that SureSoftaccepts as "well defined" receive our guarantee of timely completion. SureSoft will take twenty percent off all costs for any project that is more than one month late. That is how confident we are in our ability to meet our time estimates.



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Last Revised: 9/07/1999

 

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